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Visa, MasterCard and American Express Accepted! Visa, MasterCard and American Express Accepted! Visa, MasterCard and American Express Accepted!

Frequently Asked Questions

Thank you for visiting our frequently asked questions and answers page. If you can't find an answer to your question, please contact us for help.



What payment plans are available?

We accept Visa, MasterCard, and American Express payment only. Quick, easy, convenient. That's CogniConference™.

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If I need help, can I talk to a live person?

Yes. If you are already a customer, you should have received an email with dialing instructions and a customer service phone number. You may also utilize our instant web assistant found on your password protected account management site. If you are planning to become a customer, customer service number would be provided to you upon account activation.

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How much does it cost?

CogniConference™ is convenient and affordable. The total cost of a conference call is 9.9 cents/min per leg. EX: 8 people talking for 30 minutes would cost just $23.76. There are no monthly or per-call surcharges. You pay only for what you use! For international access rates click here.

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How will I be billed?

The total amount for each call will be billed to your credit card immediately following each call. Via our online customer support management system, you will be able to view a raw call detail report as well as a comprehensive payment history for you to print out for your records.

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How many people may participate on one call?

You can have up to 16 people at a time on CogniConference™.

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How long does it take to set up an account?

We usually set up new accounts within 1 business day. As soon as we approve your credit card, we will send you an email notification with instructions on how to schedule and participate in conference calls using CogniConference™.

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Is CogniConference easy to use?

The CogniConference product is easy to use. The moderator provides the participants with a toll free number to dial and an access code. The moderator and participants simply dial in and they are connected.

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