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Visa, MasterCard and American Express Accepted! Visa, MasterCard and American Express Accepted! Visa, MasterCard and American Express Accepted!

Frequently Asked Questions

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Questions




Answers


What payment plans are available?

We accept Visa, MasterCard, and American Express payment only. Quick, easy, convenient. That's CogniConference™.

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If I need help, can I talk to a live person?

Yes. If you are already a customer, you should have received an email with dialing instructions and a customer service phone number. You may also utilize our instant web assistant found on your password protected account management site. If you are planning to become a customer, customer service number would be provided to you upon account activation.

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How much does it cost?

CogniConference™ is convenient and affordable. The total cost of a conference call is 9.9 cents/min per leg. EX: 8 people talking for 30 minutes would cost just $23.76. There are no monthly or per-call surcharges. You pay only for what you use! For international access rates click here.

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How will I be billed?

The total amount for each call will be billed to your credit card immediately following each call. Via our online customer support management system, you will be able to view a raw call detail report as well as a comprehensive payment history for you to print out for your records.

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How many people may participate on one call?

You can have up to 16 people at a time on CogniConference™.

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How long does it take to set up an account?

We usually set up new accounts within 1 business day. As soon as we approve your credit card, we will send you an email notification with instructions on how to schedule and participate in conference calls using CogniConference™.

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Is CogniConference easy to use?

The CogniConference product is easy to use. The moderator provides the participants with a toll free number to dial and an access code. The moderator and participants simply dial in and they are connected.

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